Core Services

Technical Support.   We provide a full range of ongoing technical support services from desktop and remote service support to the set-up and upgrading of PCs, and user management.   All service requests are tracked with an online ticketing system and delivered to an agreed upon service level.

System Monitoring.   We routinely check all of your critical server, network and storage infrastructure – as well as other vital applications and web services – that you rely on to run your business.  If we spot a problem, we fix it before it surfaces.   

Preventative Maintenance.   Through 24/7 monitoring and scheduled maintenance, we identify and fix problems before they arise.   We regularly patch and update the software on which your business runs so that there is little downtime. 

Infrastructure Design.   Since CoreData’s inception in 2000, we have engineered and implemented industry-leading infrastructure project across enterprise and industrial environments.    We will work with you to understand what you need and come up with the best server infrastructure fit from a variety of on premise, cloud or hybrid technology options.

Network Security.   CoreData actively monitors your network and end-point devices for suspicious activity.   We work with best-in-class firewall and anti-virus / malware providers and put in place additional counter measures to ensure your business is protected.   We offer enterprise and plant cybersecurity solutions to ensure all facets of your business are protected.

Cloud Computing.   CoreData will help you to with all aspect of cloud service delivery from analysis of service delivery options (public, private and hybrid) and vendors through to procurement, implementation and administration.  

Asset Management.   We inventory of all of your IT network equipment, PC, mobile devices and applications.  We work with you within your budget to ensure all are systems are up-to-date.  

Network Engineering.   We’ve designed, purchased equipment for and installed wired and wireless networks for operations ranging from a 50 story office tower and a multi-site field operation to a three person professional services practice.   Regardless of the size of the business, because your business depends on these networks we engineer them to be highly reliable and secure. 

Industrial Systems.   From strong background in industrial controls and automation, CoreData has the expertise to help with automation of systems at a plant site and the know-how to integrate operations technologies (OT) with your IT systems.   Whoever you need technology to support the work your business does, we can support you.

Communications.  We know communications and collaboration systems.  Our team will ensure your business has reliable, yet cost effective voice, video and messaging systems.   We can also assist with mobile device management (MDM) and remote collaboration solutions to ensure your people can work effectively together from anywhere.

Business Continuity.    If an immediate recovery of operations from a disaster is essential to your business, CoreData will work with you to develop not only a backup system but put in place procedures and systems to start your business from another location.  

Technology Planning.   Whether developing annual IT budget or managing the migration to / from cloud-based services, we bring to bear decades of knowledge to assist you with thinking through the implementation of new technologies.   We will suggest new technologies that will that provide competitive advantage, improve productivity and protect your business – and then work with you to put them in place.

Project Implementation.   We have expert skills and decades of experience in successfully implementing network upgrades, disaster recovery system implantation and implement other strategic IT projects.  We are familiar with both the office and industrial environments, and will roll up our sleeves to get the work done on time and in budget.

Procurement Management.   We can negotiate the best pricing and purchase products and services for you.   To ensure you get the best value from 3rd party providers, all of our recommended vendor are thoroughly vetted before chose to offer these to you.

Application Development.   For 18 years CoreData has developed customized software applications where there is no off-the-shelf solution.   Utilizing our AI-CORE robotic process automation (RPA) platform we rapidly and cost-effectively develop solutions that automate your critical processes and systems.